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    Why Complaint Management Is Important?

    A successful industry cannot limit its product and services to only manufacturing and distribution. There is always a scope of development and support for the end products. Customers and clients trust the brand name only because of the way the brand makes them feel. No industry can survive without keeping the target customers happy and satisfied. We all know how things can go wrong, as mishaps happen, but that doesn’t mean that there would be no sincere effort to fix the damage. This is when a complaint management takes its call. The success of a company is directly proportionate to the satisfaction level of its customer. The complaints team should…

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